01
Create order
You choose the server, rate, amount and contact details.
Order rules
Store terms
The basic terms for order placement, payment confirmation, supplier search and order delivery.
Before payment
- Check server availability with the operator if the order is urgent.
- For gear, epic or rare positions, terms may be confirmed manually.
- If the order is not paid, it may be cancelled without delivery start.
Payment and statuses
- After payment, the order receives the paid status and moves to supplier search.
- You can see payment, supplier and delivery statuses on the order page.
- If needed, a dispute can be opened directly from the order page.
Order protection
- The supplier does not receive payout before the transfer is completed.
- Payout is confirmed only after delivery and your confirmation that the currency was received.
- This reduces the risk of unfinished or disputed transfers.
Main stages
How the order moves from request to confirmation.
02
Payment
After payment confirmation, the order moves to supplier search.
03
Delivery
The operator coordinates the transfer and updates order statuses.
04
Confirmation
You confirm receipt, and the order moves to the completed state.
Disputes, cancellation and insurance
Important points around risks and exceptions.
When can I cancel the order?
If the order has not been paid, it can be cancelled before supplier work starts. If payment is already confirmed, the issue is handled through support and order status review.
How does a dispute work?
A dispute is opened from the order page. It gives you access to the dialogue with the store and keeps the situation attached to the specific order.
What does ban insurance give?
Insurance is an optional order add-on. It increases the order price by 30% and, under the insurance terms, allows a full refund if a ban is confirmed.